Privacy Policy

SCOPE OF THIS NOTICE 

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it. This Notice applies to individuals who interact with Nestlé services as users (“you”). This Notice explains how your Personal Data are collected, used, and disclosed by Nestlé S.A (“Nestlé”, “We”, "Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used. 

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, Consumer Engagement Service, points of sale and events. Please note that We might aggregate personal data from different sources (website, offline event).  As part of this, We combine Personal Data that were originally collected by different Nestlé entities or Nestlé partners. Please see Section 9 for further information on how to object to this. 

If you do not provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 11).  

This Notice provides important information in the following areas: 

1.      SOURCES OF PERSONAL DATA 

2.      PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT 

3.      PERSONAL DATA OF CHILDREN 

4.      COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS 

5.      USES MADE OF YOUR PERSONAL DATA 

6.      DISCLOSURE OF YOUR PERSONAL DATA 

7.       RETENTION OF PERSONAL DATA 

8.       STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA 

9.      ACCESS TO YOUR PERSONAL DATA 

10.      YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA 

11.    CHANGES TO OUR NOTICE 

12.    DATA CONTROLLERS & CONTACT 

1. SOURCES OF PERSONAL DATA 

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources: 

Nestlé websites. User-directed websites operated by or for Nestlé, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”). 

Nestlé mobile sites User-directed mobile sites or applications operated by or for Nestlé, such as smartphone apps. 

E-mail, text and other electronic messages. Interactions with electronic communications between you and Nestlé. 

Offline registration forms. Printed or digital registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.  

2.    PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT 

Depending on how you interact with Nestlé (online, offline, over the phone, etc.), We collect various types of information from you, as described below. 

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, or phone number 

Information from computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nestlé website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data. 

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes. You have the right to object to the use of such technologies, for further details please see Section 4. 

Sensitive Personal Data. We do not seek to collect or otherwise process sensitive personal data in the ordinary course of our business. Where it becomes necessary to process your sensitive personal data for any reason, we rely on your prior express consent for any processing which is voluntary (e.g. for marketing purposes). If we process your sensitive personal data for other purposes, we rely on the following legal bases: (i) detection and prevention of crime (including the prevention of fraud); and (ii) compliance with applicable law (e.g. to comply with our diversity reporting). 

3. PERSONAL DATA OF CHILDREN 

We do not knowingly solicit or collect personal data from children below the age of 13.If we discover that we have unintentionally collected personal data from a child below 13, we will remove that child’s personal data from our records promptly. However, Nestlé may collect personal data about children below the age of 13 years of age from the parent or guardian directly, and with that person’s explicit consent. 

  4.  COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS 

Cookies/Similar Technologies. Please see our Cookie Notice [insert hyperlink] to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them. 

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites. 

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation. 

5.    USES MADE OF YOUR PERSONAL DATA 

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual. 

6. DISCLOSURE OF YOUR PERSONAL DATA 

In addition to the Nestlé entities mentioned in the data controllers & contact section (see Section 12), We may share your Personal Data with the following types of third party organisations: 

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure.  

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 5 for details). 

7. RETENTION OF YOUR PERSONAL DATA 

Nestlé takes every reasonable step to ensure that your personal data are only processed for the minimum period necessary for the purposes set out in this Privacy Notice. The criteria for determining the retention period for your Personal Data are: 

1.  Nestlé will retain copies of your Personal Data in a form that allows for identification only for as long as:  

1.  We maintain an ongoing relationship with you (e.g. where you are included in our mailing list and have not unsubscribed) 

2. Your Personal Data are necessary in connection with the purposes set out in this Privacy Notice and we have a valid legal basis,  

Plus 

2.  The duration of: (i) any applicable limitation period (i.e. any period during which a person could bring a legal claim against us), and (ii) an additional 2 months following the end of the applicable limitation period (so we are able to identify any personal data of a person who may bring a claim at the end of the applicable period), 

And 

3.  In addition, if any relevant legal claims are brought, we may continue to process your Personal Data for such additional time necessary in connection with that claim. 

During the periods noted in paragraphs b(i) and b(ii) above, we will restrict our processing of your Personal Data to storage or, and maintaining the security of, those data, except to the extent the data need to be reviewed in connection with any claim, or any obligation under applicable law. 

Once the periods in paragraphs (a), (b) and (c) above, each to the extent applicable, have concluded, we will either (i) permanently delete or destroy the relevant Personal Data or (ii) anonymise the relevant Personal Data.  

8.    DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA 

We use appropriate measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks. 

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of users care matters will have access to your user record). 

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites. 

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. You should make use of any privacy settings or controls We provide you in our Website. 

Transfer of your Personal Data.  The storage as well as the processing of your Personal Data as described above may require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence. 

We will not transfer your Personal Data to countries neither outside the European Economic Area (“EEA”) nor Switzerland  

9.    YOUR RIGHTS 

Access to Personal Data. You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data. 

These rights can be exercised by contacting Us or writing to us at Nestlé S.A, Avenue Nestlé 55, 1800 Vevey, Switzerland, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws. 

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) limit the use and disclosure of your Personal Data; and (iii) revoke consent to any of our data processing activities.  

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs. 

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered users to verify their identity (e.g. ID/email address,) before they can access or make changes to their account information. This helps prevent unauthorised access to your account. 

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities. 

10.    YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA 

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data: 

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 4 above. 

11. CHANGES TO THIS NOTICE 

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice. 

12. DATA CONTROLLERS & CONTACT 

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us.

You can also contact our Data Protection contact via email at:  dataprotectionoffice@nestle.com or post:  Data Protection Office at Nestlé S.A, Avenue Nestlé 55, 1800 Vevey, Switzerland. 

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).